The Lodge at Buckberry Creek is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified; you can be assured that it will only be used in accordance with this privacy statement.
The Lodge at Buckberry Creek may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are satisfied with any changes. This policy is effective from December 1, 2013.
What information do we collect?
We collect information from you when you register on our site, make room reservations, and subscribe to our newsletter including eNewletter and event/promotion updates.
When making a reservation or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, phone number, or credit card information. You may, however, visit our site anonymously.
What we do with the information we gather?
Any of the information we collect from you may be used in one of the following ways:
To personalize your experience; your information helps us to better respond to your individual needs.
To improve our website; we continually strive to improve our website offerings based on the information and feedback we receive from you.
To improve guest service; your information helps us to more effectively respond to your customer service request and support the needs of our guests.
To process transactions; your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of processing reservations or other services requested.
To administer a contest, promotion, survey or other site feature.
To send periodic emails; the email address you provide for reservation processing, may be used to send you information and updates pertaining to your reservation, in addition to receiving occasional Lodge news, updates, related product or service information, etc.
How do we protect your information?
We implement a variety of security measures to maintain the safety of your personal information when you make a reservation or register with our site.
We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our payment gateway provider's database, only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential.
After a transaction, your private information will be kept on file until your reservation and stay are complete.
Do we disclose any information to outside parties?
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site polices, or protect ours or others' rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
Links to other websites
Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.
The Lodge at Buckberry Creek
961 Campbell Lead Road
Gatlinburg, TN 37738
(policy updated 2013)